Where can I purchase your products?
You can purchase our products directly from our website. 

What types of sneaker care products do you offer?

We offer a variety of sneaker care products including cleaners, protectors, fresheners, delicate cleaning brushes, all purpose brushes, revival pens, adjustable shoe trees and EVA crease protectors.

Are your products safe for all types of sneakers?

Yes, our products were manufactured with safety as a top priority. Our products are designed to work on all materials.

Do your products contain any harmful dyes?
No, our products doesn't contain any dyes whatsoever.

How do I use your products?

Please refer to the concerned product's "How to Use" section on its product page.

How often should I use your products?

For best results, we recommend using theSCRBD products on a regular basis depending on wear and environmental conditions.

How can I contact theSCRBD?

You can email us at info@thesrcrbd.com where our customer service team will be happy to help you with whatever you need!

Where do you ship from?

We ship from Lebanon.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 7 hours of ordering. All requests after this time will be denied.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be shipped the next day after the processing day.

How long will it take to receive my order?

Due to high demand, orders may take between 1-4 working days to arrive.

What if I don't receive my order?

If you haven't received your order within 4 working days, please don't hesitate to reach out to us at info@thescrbd.com. We're here to assist you and ensure that you receive your order promptly and hassle-free.

How do I return an item?

Please contact us at info@thescrbd.com.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.